All orders will be processed after payment has been made and verified. The delivery schedule will depend on our courier partners, and while we are unable to provide specific delivery time slots due to their routing and load management, most deliveries are completed within 5-7 working days during non-peak periods and 7-10 working days during peak periods.
For ready stock orders, the fulfillment period is 5-7 working days from the date of payment confirmation.
For preorders, the fulfillment period is 6-8 weeks from the date of payment confirmation.
Please note that deliveries may experience delays during peak seasons or due to unforeseen circumstances. You will receive tracking information once your order has been dispatched.
If you have any feedback regarding our delivery service, feel free to contact us via email at happyhomelivemall@outlook.com, or send us a direct message on our Facebook page. We strive to respond to all inquiries within 24-48 hours
Delivery Refund Policy
At Happy Home Live Mall, we strive to ensure that your orders are delivered in a timely and satisfactory manner. However, if there are issues with your delivery, please review our refund policy below:
1. Lost or Damaged Orders
In the event that your order is lost during transit or arrives damaged, you are entitled to a full refund, including delivery charges, or a replacement item at no additional cost. For damaged orders, please provide photos of the damage within 7 days of receiving the item. Claims for lost orders must be made within 14 days of the expected delivery date.
2. Incorrect Orders
If you receive an incorrect item, we will arrange for the correct item to be sent to you or offer a full refund, including delivery charges. Please contact us within 7 days of receiving the incorrect order to arrange for a return or exchange.
3. Wrong Address Provided
If the customer provides an incorrect address and does not inform us in advance of shipment, we are not responsible for any parcel loss.
4. How to Request a Refund
To request a refund or report a delivery issue, please send us a direct message on our Facebook page. Please include your order number and details regarding the issue. We aim to respond to all refund requests within 24-48 hours and process approved refunds within 7-10 working days.
